Australian Consumer Law basics
Australian Consumer Law (ACL) creates automatic guarantees that goods must be of acceptable quality, match their description and be fit for purpose. Services must be delivered with due care and skill. These rights apply regardless of store policies or warranty wording.
Typical consumer problems
Common issues include faulty electronics, defective vehicles, misleading advertising, non‑delivery of goods, unfair contract terms and pressure sales tactics. New arrivals may also experience scams or misunderstand written contracts due to language barriers.
Steps to resolve consumer disputes
Start by contacting the business in writing and clearly explaining the problem and your desired outcome. If the business refuses to cooperate, you can escalate the matter to your state or territory consumer agency, consider a chargeback through your bank, or seek legal advice.
Frequently Asked Questions — Consumer Rights — Refunds, Faulty Goods & Misleading Conduct
Am I entitled to a refund or just a repair?
It depends on whether the problem is major or minor. Major failures typically justify a refund or replacement.
Do my rights apply to online purchases?
Yes. ACL generally applies to businesses that sell to Australian consumers, including many online retailers.
Can international students and migrants use consumer protections?
Yes. Consumer law applies to individuals in Australia regardless of citizenship or visa status.